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1. General Conditions
1.1 Refunds are considered under specific circumstances as outlined below.
1.2 To initiate a refund, customers must provide the original sales receipt or proof of purchase.
1.3 The item must be returned in its original, unused condition, with all original packaging and certificates intact.
1.4 Refund requests must be made within [Insert Number] days from the date of purchase.
2. Non-Refundable Items
2.1 Due to hygiene and customization reasons, the following items are non-refundable:
- Earrings
- Custom-made or personalized jewellery
- Items that have been altered or resized at the customer’s request
3. Refund Process
3.1 Customers must contact Xoxo Jewellery at info@bbm-events.com within 3 days of purchase to request a refund.
3.2 Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
3.3 Once the returned item is received and inspected, customers will be notified of the refund approval status within [Insert Number] business days.
3.4 Approved refunds will be processed to the original payment method within 14 business days.
4. Defective or Incorrect Items
4.1 If a product is defective or not as described, customers must notify Xoxo Jewellery within 3 days of receipt.
4.2 Xoxo Jewellery will arrange for the return of such items at no cost to the customer and offer a replacement or full refund.
5. Sale Items
5.1 Items purchased on sale or during promotions are final sales and are not eligible for refunds or exchanges.
6. Gift Returns
6.1 If an item was marked as a gift and shipped directly to the recipient, the recipient may return the item under the same conditions.
6.2 Upon approval, a gift credit will be issued to the recipient for the value of the returned item.
7. Additional Information
7.1 Xoxo Jewellery reserves the right to refuse a refund if the item shows signs of wear, alteration, or damage not caused by Xoxo Jewellery.
7.2 This Refund Policy is subject to change without prior notice. Customers are encouraged to review the policy periodically.
By purchasing from Xoxo Jewellery, customers agree to this Refund Policy. For any questions or concerns, please contact us at:
Xoxo Jewellery
info@bbm-events.com
This policy ensures that Xoxo Jewellery maintains high standards of hygiene and personalization, while also providing clear guidelines to customers regarding refunds.
